Legal Information

1. Data Controller

The data controller responsible for the processing of your personal data is:

parallelfactory
Nørre Alle 25, 8000 Aarhus C, Danmark
Email: [email protected]
Phone: +45 42 05 61 83

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Contact Information: Name, email address, and phone number submitted through our contact form.
• Technical Data: IP address, browser type and version, operating system, referring URL, and page interaction data collected automatically through standard web server logs.
• Cookie Data: Session identifiers and preference settings stored via essential cookies necessary for site functionality.

3. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

• Response to inquiries: Processing your contact form submissions to respond to your request. Legal basis: Article 6(1)(b) GDPR — performance of a contract or pre-contractual measures.
• Service delivery: Delivering web design services you have commissioned. Legal basis: Article 6(1)(b) GDPR — performance of a contract.
• Legal obligations: Retaining records as required by applicable tax and commercial law. Legal basis: Article 6(1)(c) GDPR — compliance with a legal obligation.
• Website security: Monitoring and protecting our website against unauthorized access. Legal basis: Article 6(1)(f) GDPR — legitimate interest.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: 12 months from the date of submission, unless a business relationship is established.
• Client project data: Duration of the business relationship plus 5 years, as required by Danish bookkeeping regulations.
• Server logs: 90 days from the date of collection.

5. Data Recipients

Your personal data may be shared with the following categories of recipients:

• Hosting providers who maintain the servers on which our website is operated.
• Email service providers who facilitate our communication with you.
• Payment processors (Stripe) when you initiate a payment transaction.
• Public authorities when required by applicable law.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. International Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including EU Standard Contractual Clauses or adequacy decisions, in accordance with Chapter V of the GDPR.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): The right to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
• Right to Rectification (Article 16): The right to request correction of inaccurate personal data.
• Right to Erasure (Article 17): The right to request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction (Article 18): The right to request restriction of processing in certain circumstances.
• Right to Data Portability (Article 20): The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21): The right to object to processing based on legitimate interests.
• Right to Lodge a Complaint: The right to file a complaint with the Danish Data Protection Authority (Datatilsynet) if you believe your rights have been violated.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, regular security assessments, and data minimization practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at [email protected] or write to parallelfactory, Nørre Alle 25, 8000 Aarhus C, Danmark.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help us recognize your browser and remember certain information to improve your experience.

2. Cookies We Use

parallelfactory uses only essential cookies required for the basic functionality of our website:

• Session Cookie: A temporary cookie that expires when you close your browser. It is necessary for the website to function properly and does not contain personal data.
• Cookie Preference Cookie: Stores your cookie consent choice using localStorage so we do not prompt you repeatedly. This is stored locally on your device and is never transmitted to our servers.

3. Cookies We Do Not Use

We do not use:

• Analytics or tracking cookies (e.g., Google Analytics)
• Advertising or remarketing cookies
• Social media tracking cookies
• Third-party profiling cookies

4. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling essential cookies may impair the functionality of our website.

5. Contact

For questions about our use of cookies, please contact [email protected].

1. General Policy

At parallelfactory, we are committed to delivering high-quality web design services. If you are not satisfied with our work, we offer the following refund terms.

2. Deposit and Advance Payments

A deposit may be required before work commences on any project. This deposit is non-refundable once work has begun, as it covers initial project planning, resource allocation, and design concept development.

3. Milestone-Based Refunds

For projects structured around milestones:

• If a project is cancelled before a milestone is completed, you will receive a refund for the portion of work not yet delivered at that milestone.
• Once a milestone has been delivered and approved, payment for that milestone is non-refundable.
• Refund amounts are calculated based on the percentage of work completed relative to the milestone scope.

4. Completed Projects

For fully completed and delivered projects, refunds are not available. However, we will address any defects or issues related to the original project scope at no additional charge within 30 days of final delivery.

5. Requesting a Refund

To request a refund, contact us at [email protected] with your project details and reason for the request. We will review your request within 5 business days and respond with our decision.

6. Exceptions

Refunds will not be issued for:

• Work completed and approved by the client.
• Delays caused by the client (e.g., late feedback, delayed content delivery).
• Changes in project scope requested by the client after initial agreement.

7. Contact

For refund inquiries, please contact [email protected] or write to parallelfactory, Nørre Alle 25, 8000 Aarhus C, Danmark.

1. Acceptance of Terms

By accessing or using the services provided by parallelfactory (Nørre Alle 25, 8000 Aarhus C, Danmark), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Scope of Services

parallelfactory provides web design, interface development, and related digital services. The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate written agreement or proposal accepted by both parties.

3. Client Obligations

The client agrees to:

• Provide all necessary materials, content, and information in a timely manner.
• Designate a single point of contact for project communications.
• Review and provide feedback on deliverables within agreed-upon timeframes.
• Make payments according to the agreed payment schedule.

4. Intellectual Property

Upon full payment of all project fees, the client receives full ownership of all custom-designed assets, code, and deliverables created specifically for the project. parallelfactory retains the right to display the work in its portfolio unless otherwise agreed in writing.

5. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the project. This obligation survives the termination of the business relationship.

6. Limitation of Liability

parallelfactory shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, government actions, or technical failures beyond our control.

8. Termination

Either party may terminate a project with 14 days' written notice. In the event of termination, the client will be billed for all work completed up to the date of termination.

9. Governing Law

These Terms of Service are governed by the laws of the Kingdom of Danmark. Any disputes shall be resolved before the competent courts of Aarhus, Danmark.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any material time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised terms.

11. Contact

For questions about these Terms of Service, please contact [email protected] or write to parallelfactory, Nørre Alle 25, 8000 Aarhus C, Danmark.